ASSIGNMENTS
Passingham Jones Ltd has successfully delivered a range of strategic projects across diverse industries, from driving digital transformation initiatives for global retail brands to implementing robust financial management systems for leading financial institutions. Our expertise spans end-to-end project management, business analysis, and architecture, providing tailored solutions that meet each client's unique needs.
To learn more about these assignments or to explore how we can support your organization in other markets and sectors, please contact us at info@PassinghamJones.com.
Starbucks Business
Passingham Jones was brought on board to drive two critical workstreams within the Digital Transformation program for Starbucks.
Master Data Management – We collaborated closely with the business to document existing ("As Is") processes for Product Management and Location Master Data. From there, we partnered with the development team to design optimized ("To Be") processes, define data schemas, and establish validation rules. Our team also captured comprehensive reporting and Role-Based Access Control (RBAC) requirements across multiple business areas, and mapped out detailed workflow validation needs.
Mobile Order & Payment (MO&P) Mobile Application – We crafted detailed user stories and "To Be" process maps to guide the solution development. Engaging with development teams worldwide, we played an active role in all Agile ceremonies, including sprint planning, refinements, retrospectives, and daily stand-ups, ensuring seamless coordination and alignment across the board.
New Store Opening Process – Our team was responsible for redefining the New Store opening process to eliminate pain points and timing misalignments. By working closely with multiple market teams, centralized teams, and third-party suppliers, we introduced a more streamlined and transparent process, delivering greater visibility and efficiency for all stakeholders.
New Client Onboarding
Passingham Jones played a pivotal role in developing NewDay's 'NewPay' credit account proposition by engaging with high street retailers and e-commerce clients to gather and consolidate requirements, shaping a well-rounded, client-focused product. We created comprehensive process flows for both customer journeys and data management, ensuring alignment with client contracts and the needs of software development teams.
Our responsibilities extended to leading daily stand-ups for internal web and mobile development teams and actively participating in all sprint ceremonies. We drove key discussions around User Interface (UI) and User Experience (UX) to ensure seamless design and functionality.
We meticulously elicited requirements, capturing them in traditional formats for client review and translating them into detailed user stories for internal teams. Additionally, we produced wireframes to facilitate client feedback and approval, ensuring the final product met all expectations..
Financial Platform Implementation
Passingham Jones was engaged to provide comprehensive end-to-end support for the implementation of a new TPS Financial Management System.
Our role began with capturing the current ("As-Is") processes to thoroughly elicit requirements that would guide vendor selection. We ensured all necessary requirements were documented, covering the financial ledger, Role-Based Access Control (RBAC), GDPR compliance, and Business-As-Usual (BAU) service support. This involved close collaboration with the Finance Team, Product, Compliance, Legal, Information Security, and TPS Agents to ensure a seamless and effective rollout.
Persistent Debt - Regulatory Project
Passingham Jones managed to secure two assignments with Sainsburys Bank. The 1st was a Digital Re-platforming project, focusing on the Store Card Application platform. Providing Business Analysis services to gather requirements from Info Sec, Records Management, Compliance, Legal and Product teams and convey these in User Stories to the Dev teams.
Digital Re-Platforming
Collaborating with the AFS Digital team as part of the Digital Strategic Portfolio, Passingham Jones focused on enhancing the Argos Store Card online application process and platform.
We worked closely with the Product Owner to map both the current ("As-Is") and future ("To-Be") states of the customer journey, coordinating efforts with software development teams across the Argos divisions. By deconstructing the journey into its individual components while maintaining a holistic perspective, we delivered a significantly improved customer experience.
The results were immediate and impactful: within the first six months, completed applications increased by 40%, reflecting the effectiveness of the new process.
Company Integration
Passingham Jones was engaged to assist on the Bunnings UK & Ireland (BUKI) integration programme and the IT elements of the GDPR legislation.
Services including Process Mapping, gap analysis and solution delivery. Various documentation was produced in order to support the overall project
Logistics
Passingham Jones was engaged in a logistical project for FCO Services. Interviewing and eliciting requirements from across the organisation. These formed key parts of the OJEU tender process. Facilitating tender presentations and scoring and supporting the onboarding of the successful bidding company.
Award Winning FS App
Passingham Jones was engaged to provide the Business Analysis and Architectural services to support the development and deliver the first iteration of Argos Financial Services mobile application. Through User Stories, Use Cases and Wire Frames, the company helped support the on time and on budget delivery. The App has gone on to win various awards
Company Integration
Passingham Jones provided change management services during the integration between HBOS and Lloyds TSB. Assignments were across the Credit Cards (Cardiff); General Insurance (Newport and Halifax) and Wholesale Banking Recoveries (Bristol & Edinburgh) divisions. Business Analysis and Business Architecture services were provided across these assignments. Helping define the TOM, as well as providing low level analysis to ensure smooth integrations of both people and system integrations.
Credit Card Application Platform
Passingham Jones was engaged to help capture requirements and process maps for the introduction of a new online Credit Card Application platform. The application was developed with Experian and Passingham Jones acted as one of the bridges between the two organisations. Working with branches across the country and helping engage with the Clients large Colleague base, the project was delivered on time and on budget